In case of emergency, call the Front Desk Dial 0

Our design, emergency exits and doors all meet the stringent requirements of the Trois-Rivières Fire Marshal. Our staff have all been trained to handle emergency situations. Although the chance of fire occurring is minimal, just in case . . . please take a few moments to read the following:

Be Prepared:
Read the detailed instructions from the Fire Marshal on the back of your room door. Locate the fire exit nearest to your room. Locate the nearest fire extinguishers and fire alarms. Always know where your room key is.

If The Fire Alarm Sounds Or You Smell Smoke:
Stay calm. Do not panic. Touch the door to your room. If it is hot do not open it. If the door feels normal, open it and check the hallway. If the alarm has not yet sounded, but you smell smoke, sound the alarm. If there is no smoke in the hallway, leave your room. Take your room key with you. Close the door behind you and go to the nearest emergency exit. If there is smoke in the stairwell, go to the opposite end of the hallway or return to your room. Any disabled guests should call the desk clerk for assistance.

If You Have To Stay In Your Room:
Fill the bathtub with cold water. Soak sheets and towels and put them around the base of the door. Call the switchboard, tell them your room number and explain that you are staying in your room because of smoke in the hallway or stairwell. If smoke begins to enter your room, crouch down beneath the level of smoke and cover your nose.

We Care About Your Safety
Your comfort and well being are our first priority. We urge you to take advantage of these safety and security tips
• Use the door viewer to identify anyone seeking to enter your room. Do not open your door to strangers. Hotel staff wear uniforms. If you have any doubts about an employee’s identity, do not admit them and call the Front Desk to confirm their identity.
• Safeguard your room key as you would your residence key.
• If you find a lock not working, contact the Front Desk for mmediate repairs or room change.
• Secure all locking devices provided on windows and doors at all times.
• Be sure guest room door is locked and secure opening to balconies or patios before retiring or leaving room.
• Do not keep valuables in room.
• Do not leave valuables inside parked vehicles.
• Do not reveal name of hotel or room number to strangers.
• Never discuss plans for staying away from hotel in front of strangers.
• Do not leave luggage unattended when checking out.
• Deposit your room key with desk clerk when checking out. Do not leave key in your room.
• If you notice anything of a suspicious or alarming nature or have need of any special assistance, please call the Front Desk immediately.
• In the event of an emergency, call the Front Desk at “0” or 9 + 911 for emergency assistance.